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Find most frequent questions and answers to your WooCommerce Live Checkout Field Capture Pro questions.

How to activate the plugin?

In order to activate the plugin:

  1. Open WordPress admin panel
  2. Go to Woocommerce > Woocommerce Live Checkout Field Capture Pro > Settings tab
  3. Enter your License key
  4. Save the new settings

After this you will see a status notice that the license is active. Now the plugin will start to do it’s magic :)

How to setup automated abandoned cart recovery emails?

You can send automated abandoned cart recovery emails after connecting our plugin to MailChimp:

  1. Login to MailChimp and open Account > Extras > API keys
  2. Go back to our plugin, open up WooCommerce Live Checkout Field Capture Pro MailChimp tab and enter your API key
  3. After a successful connection you will be able to choose a list to sync the abandoned carts with. You might need to create a new list on MailChimp if no list appears here
  4. Save settings. If all is good you should see a green check saying "Connected" next to the chosen list
  5. After this go back to MailChimp and create your abandoned cart automation

Here is a short video tutorial on how to setup the plugin.

MailChimp allows to create both single and a series of reminder emails (e.g. first email in the 1st hour of cart abandonment, 2nd email after 24 hours etc.)

Please note that MailChimp will only send one email to a user if he has not subscribed to your list.

When is the cart and checkout form input field data saved?

Data and information about the cart is saved right after the user gets to the Checkout form and one of the following events happen:

  • Correct email address is entered
  • Phone number is entered
  • On Checkout page load if email or phone number input fields are already filled
  • Any Checkout form input field with a class "input-text" is entered or changed if a valid Email or Phone number has been entered

If the user completes the checkout process and receives a "Thank you" page, the cart is removed from the Checkout Field Capture table of abandoned carts and the Checkout form fields are cleared.

When would a cart be considered as abandoned?

Once the cart is saved it is considered as abandoned after a time period of 60 minutes. E-mail notifications will be sent out only after the cart is abandoned.

How do the notifications work?

Once the cart is saved and is considered as abandoned, you will receive a notification about it in your email. You will not be notified about previously abandoned carts.

You can set the following notification intervals:

  • Every 10 minutes
  • Every 20 minutes
  • Every 30 minutes
  • Every hour
  • Every 2 hours
  • Every 3 hours
  • Every 4 hours
  • Every 5 hours
  • Every 6 hours
  • Twice a day
  • Once a day
  • Once every 2 days
  • Disable notifications

Default notification interval is “Every hour”. You also have the option to disable notifications in case you ever get tired of them ;)

Please also note how WordPress handles Cron job that is responsible for sending out email notifications. Scheduled actions can only be triggered when a visitor arrives on a WordPress site. Therefore, if you are not getting any traffic on your website you will not receive any e-mail notifications until a visitor lands on your website.

Where are notifications delivered to?

By default, notifications will be sent to WordPress registered admin email. But you can also set a different email address.

What happens once a user returns to the shop via MailChimp abandoned cart recovery email?

Once a user returns to shop from MailChimp abandoned cart recovery email:

  1. The cart is cleared from all products
  2. The cart is populated with users previously captured and abandoned products
  3. Users session is restored and if he completes the purchase, his abandoned cart data is removed from WooCommerce Live Checkout Field Capture Pro table

My MailChimp list shows 0 subscribers, why?

If you have connected WooCommerce Live Checkout Field Capture Pro plugin with MailChimp, you will see that your MailChimp list shows 0 subscribers.

This will not change because MailChimp treats abandoned cart emails as Transactional emails and these contacts will be saved as Non-subscribed contacts.

Non-subscribed contacts are contacts in your Mailchimp list who have interacted with your store but haven't ever subscribed to your bulk email marketing. They are eligible to receive transactional emails like purchase confirmations and abandoned cart reminder emails.

MailChimp abandoned cart recovery email series only send out the first email, second and third email queues are empty.

For compliance reasons MailChimp can only send the first email in the series to transactional email addresses.

For a contact to get the next email he would have to opt-in to receive the following emails. Contacts that just leave their email address, but do not opt-in will be transactional contacts in your list and will only able to receive the first abandoned cart email reminder.

I have setup the plugin and linked it to MailChimp, but recovery emails are not beign sent out.

There can be multiple reasons for this. Please make sure that:

  1. The free WooCommerce Live Checkout Field Capture plugin version is disabled
  2. You have entered the license key and connected the plugin with MailChimp (API key has been entered and MailChimp list has been selected)
  3. The selected MailChimp list is brand new and empty (if the list has been previously used or you have manually added a subscriber to it, it might not be usable for sending automated abandoned cart recovery emails)
  4. An automated abandoned cart recovery email campaign has been setup under MailChimp
  5. Your WordPress Cron service is enabled. By default, this service is enabled on all WordPress installations but in case it is not - the plugin will not be able to automatically deliver neither email notifications nor automatically synchronize carts to MailChimp.
    Here is a quick tutorial how to turn it back on, please get in touch with your website administrator to enable it.

If the above points have been checked and do not help to solve the issue, please try the following:

  1. Open up your MailChimp account and check if you have any Abandoned carts listed under Your username > Connected sites. If you do not see any Abandoned carts here and you see a tag "Sending" here, please move to the next point.
  2. Check if your products use variations and they are not created using some plugins since that might cause synchronization issues.
  3. Enable WordPress log file and look for errors, warnings and notices that might cause the issue. Here's how to enable logging.

You can also try to look at your MailChimp API usage via MailChimp API playground. Here you should see what kind of requests are sent and if there are errors. Take a look at "Batches" section and look for the "response_body_url" link which should hold additional information about the synchronization process.

If the issue persists, please get in touch with our Premium support.


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